iPad Support & Deployment

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Note: This custom-designed class is created and owned by Future Media Concepts. It is not sponsored or authorized by Apple Inc.

Course Description

iPad Support & Deployment is a two-day course for iPad users who support iOS mobile devices. Students will learn how to deploy and maintain iOS-based devices and provisions for in-house developed apps. Students will learn how to use different methods for creating and deploying iOS Configuration Profiles, supporting large numbers of devices, and how to set up and maintain a Mac Lion server for overseeing the whole process. Instructors will also demonstrate and discuss other iPad Apps for assisting in day-to-day IT tasks.

Who Should Attend

iPad Support & Deployment is designed for IT professionals, managers and system administrators who use the iPad on a daily basis in their professional environment or who implement and maintain iOS-based devices in their organizations. Or anyone who uses an iPad professionally and wants to set up their skills and become an iPad "power user".

Prerequisites

Students who attend iPad Support Essentials should have a working knowledge of the iPad. An iPad will be provided to the student for the duration of the class.

For students new to iPads who wish to read up and prepare prior to class, FMC recommends iPad Portable Genius by Paul McFedries.

Course Outline:

Note: The curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class.

Day 1

Lesson 1: Basic setup & New features in iOS 5

  • Overview of iOS versions
  • Backing up with iCloud
  • Upgrading wirelessly
  • Resetting & restoring an iOS device
  • Restoring a Jailbroken iOS device
  • Suspending an App

Lesson 2: Email, contacts & collaboration

  • iCloud
  • Basic IMAP accounts
  • Microsoft Exchange
  • Managing multiple accounts
  • Notification center
  • ActiveSync
  • Sharepoint
  • Lion Wiki Server

Lesson 3: File sharing

  • iTunes
  • Dropbox
  • iCloud
  • Viewing PDFs with iBooks, Acrobat

Lesson 4: Presenting from an iPad

  • VGA, HDMI
  • AirPlay
  • AirVideo
  • Reflection
  • Keynote

Day 2

Lesson 5: Security

  • Setting a Passcode
  • Restrictions
  • VPN
  • Private browsing, history & cookies
  • Find my iPad
  • Locations and privacy

Lesson 6: Accessibility features

  • Zooming & inverting the screen
  • The notification center
  • Keyboard shortcuts
  • VoiceOver
  • Flash on the iPad

Lesson 7: Device Deployment & Management

  • Mobile Device profiles
  • Manually configuring with Apple Configurator
  • Deploying policies with Activesync
  • Setting up Lion Server
  • SSL Certificates
  • Lion Server Profile Manager
  • Remote lock & wipe devices

Lesson 8: Custom Apps

  • Apple App Store
  • Apple Volume Purchase Program
  • Buy retail apps or develop in-house?
  • Custom B2B apps
  • Dascode & web apps
  • Overview of the iOS developer program
  • Other tools for IT & Sysadmins